We are excited to announce that we are resuming routine dental care on June 1. Our community has been through a lot over the last few months. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and our team. For example:
Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
When you arrive to your appointment, please remain in your car and call or text us to let us know you are here. We will let you know when we’re ready to receive you in the office.
If you have a ride or someone accompanying you, please ask them to stay in the car.
For young children, we ask that only one parent accompany them into the office if necessary.
Please arrive wearing a mask with your hands free of phones, keys, and wallet. We ask that you keep your mask on at all times until a team member advises you to remove it.
We ask that you use the hand sanitizer when you both enter and exit the office. You will also find it throughout the office for you to use as needed.
Your temperature and oxygen levels will be taken when you arrive.
You may see that our reception area will be free of our library of books and our hospitality counter since those items are difficult to clean and disinfect.
Appointments will be managed to allow for physical distancing between patients.
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
You may see some new equipment or experience new protocols as we work to exceed recommended infection control guidelines in every aspect of your visit.
We are excited to announce our new messaging system called FLEX. In the past you may have been accustomed to Solution Reach texts, emails or newsletters. Please look for messages in your inbox in early June. If you have an appointment and have not received a message, please check your spam folder.
If you are in need of a dental appointment or missed an appointment due to shelter in place, our office team will be doing our very best to accommodate you as quickly as possible. We thank you ahead of time for your patience and understanding as we work on re-appointing weeks of missed appointments. If you are experiencing pain or have a dental urgency, please let us know right away.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 831-438-4411 or visit our website at www.functionalsmiles.com.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.
Dr. Max, Dr. Ariana, and Tina